Hotel Crystal Interlaken

In accordance with the provisions of the Personal Data Protection Law (Law No. 67/98, of 26 October), HUWAU (ROGERIO LUZ II - VIAGENS E TURISMO LDA, a Portuguese company, with registered office at Av. Dom João IV, 278, 4814-501 – Guimarães (Portugal), with N.P.C.: 516742620 and hereinafter, HUWAU), hereby informs you that the personal data voluntarily provided to you by internet users (hereinafter, the User or Users) through the various forms to contract the services offered on the https://huwautravel.com website (hereinafter, the Site) will be included and processed in the files owned by HUWAU under its responsibility, in order to be able to contact Users, manage requests for the provision of services as well as respond to any query that may be made. This Privacy Policy applies to the Site and all products and services offered by HUWAU, including, as the case may be, the downloadable Application on your compatible mobile device.

The purpose of this Privacy Policy is to make known how HUWAU obtains, processes and protects personal data through the Website, so that Users who use the Website and/or the services offered therein can freely and voluntarily determine whether they wish to provide their personal data through the forms enabled. as the case may be.

Access to and use of the Website by the User implies that the User fully accepts, and undertakes to fully comply with, the provisions of this Privacy Policy as well as the provisions contained in the Conditions and Terms of Use. The provision of the Website service is limited to the time that the User is connected to the Website or to any of the services provided through it; therefore, Users should carefully read this Privacy Policy on each occasion they intend to use the Website, as it may be modified according to novelties or legislative and jurisprudential requirements or for business needs.

This Privacy Policy will only apply to personal data obtained on the Site, and will not apply to information obtained by third parties on other sites, including if they are connected through the Site.

The User shall be solely responsible for the veracity and accuracy of the data provided. Only people over 18 years of age can be Users. HUWAU does not knowingly collect Personal Information from visitors under the age of 18.

1. CONSENT

From the moment Users enter the Site or, as the case may be, the Application, and use it and provide Personal Information, they accept the provisions contained in this Privacy Policy and expressly consent to their Personal Information being treated as stipulated in this Privacy Policy.

2. EXERCISE OF ARCO RIGHTS

Any HUWAU User may, at any time, exercise their rights of Access, Rectification, Cancellation and Opposition (ARCO) under the terms established in the Personal Data Protection Law (Law No. 67/98, of 26 October), by contacting the following HUWAU addresses:

HUWAU (Huwau International Travel Designers)

Av. Dom João IV, 278,

4814-501 – Guimarães (Portugal)

Email: online@huwautravel.com

(+351) 917 236 146

3. REGISTRATION AND PERSONAL INFORMATION

All personal data registered by Users on the Website are provided by Users, who make use of their freedom, voluntarily and consciously. The stored information comprises basic data entered

through contact forms or other similar ones.

It is possible that HUWAU collects personal information for the identification of Users through various methods, such as when Users visit the Site, fill out a form to obtain a

service that may be available on the Site, when they fill out a survey, ask for information about a product, ask a question or send an email to HUWAU with comments. In many cases, this information may include the compilation of personal data. HUWAU may ask Users for their name, mail address and other information that it deems necessary to carry out the provision of the services it offers on the Website.

Users may always refuse to provide HUWAU with their information and/or personal data, except when this prevents them from accessing the services or certain activities related to the Site.

HUWAU may use the information it obtains from the Site for various business purposes, such as customer service, fraud prevention, product and service improvement, or to provide Users with information and offers that it considers to be of interest to them.

HUWAU complies with the legally required personal data protection measures and has adopted the measures reasonably required according to current technical knowledge to prevent the loss, misuse, alteration, illegitimate intrusion and theft of personal data provided by Users. However, it is necessary to know that the internet is not an inviolable space.

HUWAU guarantees that the Users’ data will under no circumstances be transferred to third parties and will only be communicated to third parties when a legal regulation so establishes (administrative, judicial authorities, etc.) or through the

obtaining the User’s prior consent.

The User may refuse the processing of data or information by refusing the use of cookies by selecting the appropriate configuration of their browser. However, the User should be aware that if they do so, they may not be able to use the full functionality of the Site.

All information regarding payment methods is the responsibility of the entities with which HUWAU works for this purpose (Ifthenpay payment platform - located in Portugal and supervised by the Bank of Portugal (Registration No. 8707). NIF 510450024), and the file, storage and protection of data in this process will be your responsibility and responsibility.

4. NON-PERSONAL INFORMATION

HUWAU may record non-personal identification information of Users whenever they contact the Site. Non-personal identification information may include the name of the explorer, the type of computer used, and technical information about the means used by the User to connect to the Site or, as the case may be, the Application, as well as the operating system used, internet providers, and other similar types of information.

5. COOKIE POLICY

The HUWAU Site uses its own cookies. A Cookie is a file that is downloaded to the User’s computer and that allows the Website, among other things, to store and retrieve information about the browsing habits of a User or their equipment and, depending on the information it contains and the way in which the User uses the equipment itself, it may be used to recognise the User. The User can allow, block or delete the cookies installed by modifying the configuration of the options of the browser installed on the computer or device: Chrome, Explorer, Firefox, Safari. To this end, HUWAU requires the express consent of Users in order to be able to combine the stored data with the information and personal data provided in the cookies.

TYPES OF COOKIES:

1. Session cookies: Those that are temporary and remain in the User’s browser until they leave the Website and are therefore not registered on the hard drive of the User’s terminal. This type of cookies is used to analyse web traffic patterns and allow us to improve the content and use of the Website.
2. Persistent cookies: Those that are stored on the hard drive and that the Website reads every time the User visits it. This type of cookie usually has a specific date from which it stops working. They are usually used to facilitate registration and purchase services.
3. Technical cookies: Those that allow the User to browse the Website and use the various options or services. They are used to control traffic and data communication, identify the session, access restricted access parts, use security elements during browsing or share content through social networks.
4. Registration cookies: Those that are generated when the User registers and subsequently logs in in order to be identified. They allow the User’s browser or terminal to keep them identified and that, at any other time they log in, they remain identified to facilitate their navigation.
5. Personalisation cookies: These allow the User to access the Website with certain predefined general characteristics according to a series of criteria on the User’s terminal (language, the type of browser through which they access, the regional configuration from which they access the service, etc.). Analysis cookies: These allow the number of Users to be quantified, measured and statistically analyzed the use that Users make of HUWAU’s services. They are used for the purpose of improving the product or service offering that HUWAU offers.
6. Advertising cookies: Those that, whether processed by HUWAU or by third parties, allow the most effective management of the offer of advertising spaces on the Website, adapting the content of the advertisement to the content of the service requested or to the use of the Website. Through this type of cookies, HUWAU will analyse the browsing habits of Users on the internet and show advertising related to their browsing profile.
7. Behavioural advertising cookies: This type of cookie stores information on the behaviour of Users obtained through the continuous observation of their browsing habits, which will allow the publisher, in such a case, to develop a specific profile to show advertising based on it.

The HUWAU Website may use third-party cookies which, on behalf of HUWAU, will compile information for statistical purposes and for the use of the Website or, as the case may be, the Application, by Users and for the provision of other services related to the Website and other internet services.

Users can allow, block or delete the cookies installed by accessing and modifying the configuration of the browser that their computer uses. The instructions for setting cookies in the main browsers are set out below:

• Chrome: Setting -> Show advanced options -> Privacy -> Content setting. For more information, you can consult Google’s support service or your browser’s Help.
• Firefox: Tools -> Options -> Privacy -> History -> Custom Configuration. For more information, you can consult Mozilla’s support service or browser Help.
• Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. For more information, you can consult Microsoft support or browser Help.
• Safari: Preferences -> Security. For more information, you can consult Apple’s support service or browser Help.

In case of doubt, Users may address this Cookies Policy to the following HUWAU address: email online@huwautravel.com

6. THIRD-PARTY SITES

The HUWAU Site may contain advertising, links, or other content that links or redirects to pages and services of HUWAU and other third-party partners, suppliers, advertisers, sponsors, or licensors.

HUWAU does not control the content or links that appear on these pages and is not responsible for the practices used by these sites that lead to or derive from the Site. These other websites and services may have their own privacy policy and their own customer service policy. Searching for or interacting on any other website, including those linked to the Website, is subject to the terms and conditions of that website and is in no event the responsibility of HUWAU.

 7. CHANGES TO THE PRIVACY POLICY

HUWAU may make changes to this Privacy Policy, which will be published on the Site. HUWAU reserves the right to update or modify this Privacy Policy at any time and without prior notice.